LAGANGA TERMS OF SERVICE

Last updated: July 14, 2026

Effective date: July 14, 2026

These Terms of Service, the “Terms,” govern access to and use of the LaGanga digital platform, including its mobile application, website, livestreams, buyer and seller tools, auction features, support services and any related products or services offered by Chu Capital, C.A.

The platform, its applications, websites and related services are collectively referred to as “LaGanga,” the “Platform” or the “Services.”

LaGanga is operated by:

Chu Capital, C.A.

Parque Central, Edificio El Tejar, 15th floor, Office 15M

Caracas, Capital District, Bolivarian Republic of Venezuela

Tax ID (RIF): J-508324366

Email: hi@chuventures.com

In these Terms, “Chu Capital,” “LaGanga,” “we,” “us” or “our” means Chu Capital, C.A.

By creating an account, accessing LaGanga, placing a bid, making a purchase, listing an item, streaming content or using any Platform feature, you represent that you have read, understood and accepted these Terms.

Do not access or use LaGanga when you do not agree to these Terms.

1. Documents forming part of the agreement

These Terms are supplemented by the policies, rules and conditions published through LaGanga, including:

The Privacy Policy.
The Seller Policy.
The Buyer Protection Policy.
The Returns and Refunds Policy.
The Shipping and Delivery Policy.
The Prohibited Items Policy.
The Community and Livestream Guidelines.
The LaGanga Fee Schedule.
Rules applicable to promotions, contests and giveaways.

Those documents are incorporated into these Terms by reference and form part of the agreement between the user and Chu Capital.

When a conflict exists, these Terms will control unless a specific policy expressly states that it specially governs a particular feature.

2. Nature of LaGanga

LaGanga is a technology platform that allows independent users to:

List and promote products.
Conduct livestream sales.
Organize auctions.
Place bids.
Purchase items at fixed prices.
Manage payments, deliveries, communications and Transaction-related claims.

A user who lists, promotes or offers products is a “Seller.”

A user who purchases an item, places a bid or makes a payment is a “Buyer.”

Each purchase, sale, auction, award or payment completed through the Platform is a “Transaction.”

Unless expressly stated otherwise, Chu Capital:

Does not own listed products.
Does not manufacture the products.
Does not take title to or possession of the products.
Is not the commercial seller of the products.
Does not automatically guarantee the authenticity, quality, safety or legality of every product.
Is not the principal party to the sales contract between a Buyer and Seller.

The sales contract for an item is directly between the Buyer and Seller.

Chu Capital provides technology that facilitates the Transaction and may provide supplementary payment-processing, support, moderation, fraud-prevention and claim-resolution services.

Nothing in this section limits any mandatory obligations applicable to Chu Capital.

3. Eligibility and minimum age

You must be at least eighteen years old and legally capable of entering into contracts to create an account or complete Transactions.

By creating an account, you represent and warrant that:

You are at least eighteen years old.
You have legal capacity to accept these Terms.
The information you provide is accurate, complete and current.
You have not previously been suspended or removed from LaGanga, unless expressly authorized.
You will not use the Platform in violation of applicable law.

Persons under eighteen may not create accounts, place bids, purchase, sell or livestream.

Chu Capital may request documents or additional information to verify a user’s age, identity or legal capacity.

4. User accounts

You must create an account to access certain features.

You are responsible for:

Keeping your account information current.
Protecting your credentials and access codes.
Maintaining control over connected devices.
Promptly reporting unauthorized access.
Activities performed through your account, except where applicable law provides otherwise.

You may not:

Create an account using a false identity.
Impersonate another person or business.
Sell, transfer or rent your account.
Share your account with unauthorized persons.
Create additional accounts to evade restrictions.
Use contact details or payment methods you are not authorized to use.

Chu Capital may require multi-factor authentication, telephone verification, biometric verification or other reasonable security measures.

5. Identity verification

Chu Capital may request information to verify Buyers and Sellers, including:

Full legal name.
Identity documentation.
Tax registration information.
Address.
Telephone number.
Email address.
Bank or payment information.
Business information.
Evidence of ownership or origin for particular products.
Photographs, videos or identity checks.

You authorize Chu Capital and its providers to validate this information to the extent permitted by applicable law.

Failure to complete verification may result in limits, payment holds, suspension or an inability to access certain features.

6. Seller registration and obligations

Chu Capital may require a user to apply before selling.

Seller approval may be subject to:

Identity verification.
Bank-account verification.
Business-profile review.
Acceptance of the Seller Policy.
Security or risk assessments.
Tax information.
Additional category-specific requirements.

Sellers must keep all submitted information current.

Chu Capital may approve, reject, limit, suspend or revoke selling privileges when reasonably necessary to protect users, the Platform or third parties.

7. Product listings

The Seller is responsible for every item offered or listed.

Each listing must contain clear, accurate and sufficient information, including where applicable:

Product name.
Category.
Brand.
Quantity.
Size, dimensions or specifications.
Product condition.
Defects, damage, repairs or alterations.
Operating condition.
Actual photographs or videos.
Starting price or fixed price.
Delivery conditions.
Applicable restrictions.

Images, videos and descriptions must accurately represent the item delivered.

Sellers may not conceal damage, substitute a different product or make misleading claims regarding authenticity, origin, condition, quality or value.

Relevant statements made during a livestream may be considered part of the item description.

Chu Capital may modify categories, request additional information, hide listings or remove non-compliant items.

8. Authenticity, origin and ownership

The Seller represents and warrants that:

The Seller owns the item or is legally authorized to sell it.
The item was lawfully obtained.
The sale does not violate third-party rights.
The item is authentic when presented as branded or original.
The description is not false, confusing or misleading.
The item may lawfully be sold.

Users may not list or sell products that are:

Stolen.
Counterfeit.
Adulterated.
Fraudulently obtained.
Marked with altered serial numbers.
Infringing intellectual-property rights.
Recalled for safety reasons.
Prohibited or restricted.

Chu Capital may request evidence of authenticity, invoices, photographs, origin documents or other evidence.

Failure to provide evidence may result in listing, Transaction or payout cancellation.

9. Livestreams

Sellers may offer products through livestreams when that feature is available.

During a livestream, Sellers must:

Reasonably display the item.
Describe relevant conditions.
Identify visible defects.
Avoid false statements.
Act respectfully.
Follow the Community Guidelines.
Avoid illegal, sexually explicit, violent, discriminatory or dangerous material.
Avoid music, images or other content they are not authorized to use.

Chu Capital may monitor, record, store or review livestreams to:

Operate the Services.
Prevent fraud.
Resolve claims.
Verify Transactions.
Enforce these Terms.
Meet legal obligations.
Improve the Platform.

Users authorize such recording and processing as described in the Privacy Policy.

10. Auctions and bids

Sellers may offer products through auctions.

By placing a bid, the Buyer makes a binding offer to purchase the item for the bid amount when the Buyer wins.

A bid may not be withdrawn merely because the Buyer:

Changed their mind.
Found a different price.
Did not read the description.
Did not watch the entire stream.
Miscalculated the amount.
Allowed another person to use the account.

The winning Buyer must pay for the item and applicable charges.

An auction may close:

When the timer expires.
Under the rules shown in the interface.
When a last-minute bid extension ends.
When validly cancelled by Chu Capital.

Chu Capital may void a bid or auction when there is evidence of:

An obvious technical error.
Accidental duplication.
Fraud.
Manipulation.
Artificial bidding.
Collusion.
Unauthorized account use.
A violation of these Terms.
A material Platform interruption.

The result displayed by LaGanga’s systems will be treated as the operational auction result unless a demonstrable error occurred.

11. Auction manipulation

Users may not:

Bid on their own items.
Use another account to artificially increase a price.
Coordinate false bids.
Withdraw items to avoid selling to the winner.
Create simulated sales.
Manipulate reviews, followers, viewers or metrics.
Threaten users to change a bid.
Use automated bidding bots.
Interfere with the normal auction process.

Chu Capital may cancel Transactions, hold related payments, suspend accounts or take other reasonable action when manipulation is detected.

12. Fixed-price purchases

When an item is offered at a fixed price, selecting the purchase button and confirming payment constitutes a binding purchase request.

The Transaction remains subject to:

Payment confirmation.
Item availability.
Security verification.
The absence of an obvious pricing error.
Compliance with these Terms.

Chu Capital may cancel a purchase affected by fraud, unavailability, obvious error or non-compliance.

13. Prices, currencies and conversion

Items may be displayed in bolívares, United States dollars or other enabled currencies.

When LaGanga displays conversions:

They may be estimates.
They may use rates obtained from third parties.
They may change before payment.
The final currency and amount will be displayed before confirmation.

Buyers must review the total before paying.

Bank fees, conversion charges, exchange-rate differences and third-party charges may be the user’s responsibility when disclosed during the Transaction.

14. Payment methods

Buyers must use an authorized payment method.

By initiating a Transaction, you authorize Chu Capital and its payment providers to:

Process payment.
Verify submitted information.
Apply holds or validations.
Charge the item price, shipping, taxes, fees and disclosed charges.
Retry failed charges when permitted.
Process refunds or reversals.
Share information necessary to prevent fraud and complete the Transaction.

Chu Capital may use independent payment providers.

Use of those services may also be subject to the provider’s terms and policies.

Chu Capital does not guarantee that every payment method will remain continuously available.

15. Authorization to receive Seller payments

When Chu Capital or a designated provider receives payment relating to a Transaction, it may do so as a payment facilitator for the Seller.

To the extent permitted by applicable law, a valid payment made by the Buyer through LaGanga’s authorized payment method satisfies the Buyer’s payment obligation to the Seller for the amount actually received.

Payment to the Seller remains conditional upon:

Effective and irreversible receipt of the payment.
Satisfaction of delivery conditions.
No unresolved claim.
No suspected fraud.
Completion of verification requirements.
Deduction of fees, taxes, refunds, chargebacks and amounts owed.

This provision does not mean that Chu Capital is a bank, trustee or deposit-taking institution, or that user balances are bank deposits.

16. Fees

Chu Capital may charge Sellers and, when disclosed, Buyers:

Sales commissions.
Processing charges.
Withdrawal fees.
Shipping charges.
Promotional fees.
Additional-service fees.
Applicable taxes.

Current fees will be shown in the Fee Schedule, Seller dashboard or before Transaction confirmation.

Users authorize applicable fees to be deducted from payments, balances or settlements.

Chu Capital may change fees for future Transactions after reasonable publication or notice.

17. Seller payouts

Seller payments may be released after:

The item is shipped.
Delivery is confirmed.
The applicable claim period expires.
The Transaction passes security checks.
Platform requirements are completed.

Chu Capital may delay, block, offset or hold payments when there is:

A Buyer claim.
A chargeback.
A bank reversal.
Suspected fraud.
A prohibited or counterfeit product.
Incorrect account information.
A delivery failure.
A legal requirement.
An internal investigation.
An amount owed by the Seller.
A reasonable risk of loss.

Sellers are responsible for providing accurate payout information.

Chu Capital is not responsible for transfers made to an incorrect account when the error results from information supplied by the Seller, subject to applicable mandatory obligations.

18. Taxes and fiscal documentation

Each user is responsible for determining and complying with their own tax obligations, including:

Tax registration.
Invoice issuance.
Income reporting.
Payment of taxes.
Withholding obligations.
Accounting records.
Business permits.

The Seller is responsible for issuing any required invoice or fiscal receipt to the Buyer.

Chu Capital may request tax information and report activity when legally required.

Chu Capital’s fees may be subject to applicable taxes.

19. Shipping, delivery and pickup

Sellers must deliver items according to the disclosed method, deadline and conditions.

Available methods may include:

Parcel carriers.
Courier services.
Local delivery.
Pickup at a commercial location.
Other enabled methods.

Sellers must:

Package products appropriately.
Use accurate shipping information.
Follow carrier restrictions.
Provide shipment evidence when requested.
Retain receipts.
Deliver the described item.

Carriers are independent third parties. Delays and losses may be governed by carrier terms and the Buyer Protection Policy.

Users may not use residential addresses as public pickup locations unless expressly permitted by LaGanga with appropriate security measures.

20. In-person meeting risks

Buyers and Sellers arranging in-person delivery should exercise caution.

Users should:

Meet at commercial or public locations.
Avoid sharing financial information.
Avoid payments outside LaGanga.
Tell another person about the meeting.
Inspect the item before confirming receipt.
Avoid unsafe places and times.

Chu Capital does not physically organize or supervise meetings unless expressly stated.

21. Cancellations

Sellers must complete confirmed sales.

A Seller may not cancel merely because:

The final price was lower than expected.
The Seller received an outside offer.
The Seller changed their mind.
The item was sold through another channel after listing.
The Seller does not want to pay applicable fees.

Repeated cancellations may result in:

Warnings.
Feature restrictions.
Livestream cancellation.
Reduced visibility.
Suspension.
Recovery of direct costs.
Payment holds where legally permitted.

Buyers may not cancel winning bids except as provided by the Buyer Protection Policy or applicable law.

22. Returns, refunds and Buyer protection

Returns and refunds are governed by the Buyer Protection Policy and Returns and Refunds Policy.

A Buyer may submit a claim when, among other things:

The item was not received.
A different item was delivered.
The item is materially damaged and the damage was not disclosed.
The item materially differs from its description.
There is reasonable evidence of counterfeiting.
Essential advertised components are missing.
The Transaction was unauthorized.

Claims must be submitted within the period shown in the Platform and supported by reasonable evidence.

Chu Capital may:

Request photographs, videos or documents.
Require return of the item.
Pause the Seller payout.
Issue a full or partial refund.
Reject insufficient or fraudulent claims.
Charge related costs to the Seller.
Provide another reasonable remedy.

Nothing in this section limits non-waivable consumer rights.

23. Chargebacks and reversals

Before initiating a chargeback, users should attempt to use LaGanga’s support and claim process unless applicable law allows otherwise.

When a Transaction is subject to a chargeback, reversal or bank dispute, Chu Capital may:

Suspend the Transaction.
Hold the Seller payout.
Request evidence.
Debit future balances.
Restrict the account.
Suspend or terminate accounts in cases of abuse.

Fraudulent chargebacks or chargebacks submitted after correct receipt of an item violate these Terms.

24. Transactions outside LaGanga

Users may not use LaGanga to identify a purchase or sale opportunity and then deliberately complete payment outside the Platform to avoid fees, controls or protections.

Users may not:

Request outside payment during a livestream.
Post payment details to bypass LaGanga.
Pressure users to cancel and pay directly.
Use messages to divert Transactions.
Simulate cancellations to complete outside sales.

Transactions conducted outside LaGanga are not covered by Platform protections.

25. Prohibited and restricted items

Users may not list products whose sale, possession, shipment or promotion is illegal or prohibited by LaGanga policies.

Prohibited or restricted categories may include:

Weapons and ammunition.
Explosives.
Illegal drugs.
Prescription medication.
Counterfeit items.
Stolen goods.
Illegal sexual material.
Products involving exploitation of minors.
Personal data or credentials.
False government documents.
Dangerous substances.
Protected animals or species.
Recalled products.
Unauthorized financial services.
Products requiring permits that have not been verified.

The complete list will be established in the Prohibited Items Policy.

Chu Capital may remove any listing presenting legal, reputational, financial or safety risk.

26. User conduct

Users may not:

Violate laws or third-party rights.
Harass, threaten or discriminate.
Publish fraudulent content.
Impersonate others.
Disclose private information without authorization.
Exploit or endanger minors.
Distribute malware.
Interfere with the Platform.
Bypass access controls.
Conduct unauthorized scraping.
Use unauthorized bots.
Improperly access accounts or systems.
Manipulate payments or Transactions.
Launder money or finance unlawful activity.
Use the Platform deceptively.
Submit false reports or claims.

Chu Capital may investigate such conduct and cooperate with competent authorities when legally required.

27. User Content

Users may publish:

Photographs.
Videos.
Audio.
Comments.
Messages.
Descriptions.
Livestreams.
Reviews.
Profiles.
Other materials.

Users retain ownership of the rights they hold in their content.

By publishing content, users grant Chu Capital a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to host, store, reproduce, adapt, display, distribute and use that content as necessary to:

Operate LaGanga.
Display listings.
Promote products or livestreams.
Provide support.
Prevent fraud.
Resolve claims.
Improve the Services.
Promote LaGanga.
Meet legal obligations.

This license continues for the period reasonably necessary for those purposes, including backups, security records and Transaction evidence.

Users represent that they have the rights and permissions required to publish their content.

28. Name, image and voice

When participating in a public livestream, users authorize their username, image, voice and content to be displayed through LaGanga.

LaGanga may use excerpts from public livestreams to promote:

The livestream.
The item.
The Seller profile.
LaGanga events.
The Platform.

When applicable law requires additional authorization for a specific advertising campaign, Chu Capital will request it.

29. LaGanga intellectual property

The Platform, software, design, trademarks, logos, databases, interfaces and proprietary materials belong to Chu Capital or its licensors.

Chu Capital grants users a limited, revocable, non-exclusive, non-transferable and non-sublicensable license to use LaGanga under these Terms.

Users may not:

Copy the software.
Resell access.
Reverse engineer the Platform.
Remove proprietary notices.
Create unauthorized derivative products.
Use LaGanga’s trademarks without permission.
Commercially exploit the Platform outside the allowed features.

30. Intellectual-property reports

Rights holders may report allegedly infringing listings or content to hi@chuventures.com.

Reports should include:

Identification of the rights holder.
Identification of the relevant right.
Location of the content.
An explanation of the infringement.
Contact information.
A good-faith statement.
Available evidence.

Chu Capital may remove content, request additional information or suspend repeat infringers.

31. Promotions and giveaways

Sellers organizing contests, giveaways or promotions are responsible for:

Complying with applicable law.
Publishing clear rules.
Identifying eligibility requirements.
Describing the prize.
Explaining the selection process.
Delivering prizes.
Obtaining required permits.
Meeting tax obligations.

LaGanga is not a sponsor of a Seller promotion unless expressly stated.

Chu Capital may remove deceptive, illegal or unsafe promotions.

32. Moderation

Chu Capital may, but is not obligated to:

Review listings.
Monitor livestreams.
Investigate reports.
Remove content.
Cancel Transactions.
Limit visibility.
Suspend features.
Request information.
Warn users.
Suspend or terminate accounts.

Decisions may be based on:

These Terms.
LaGanga policies.
Risk to users.
Fraud prevention.
Provider requirements.
Legal obligations.
Protection of the Platform.

Chu Capital may use automated systems and human review.

33. Suspension and termination

Chu Capital may suspend or terminate an account because of:

A violation of these Terms.
Fraud or suspicious activity.
Risk to other users.
Prohibited-item sales.
Repeated non-performance.
Abusive chargebacks.
Auction manipulation.
False information.
An authority request.
Legal or security risk.

Users may request account deletion through available features or support.

Termination does not eliminate:

Existing payment obligations.
Pending claims.
Rights arising from earlier Transactions.
Records that must legally be retained.
Provisions intended to survive.

34. User disputes

Buyers and Sellers should attempt in good faith to resolve Transaction-related problems.

Chu Capital may facilitate communications or make determinations under its protection programs.

Unless legally required, Chu Capital is not obligated to represent a user or pursue legal proceedings on their behalf.

Users must communicate respectfully during disputes.

35. Third-party services

LaGanga may integrate third-party:

Payment services.
Identity services.
Analytics.
Messaging.
Storage.
Shipping.
Maps.
Notifications.
Social networks.
Cloud services.

Those providers are independent and may apply additional terms.

Chu Capital does not control every third-party service or guarantee continuous availability.

36. Availability and changes

The Platform is provided subject to availability.

Chu Capital may:

Add or remove features.
Change interfaces.
Establish limits.
Perform maintenance.
Temporarily interrupt Services.
Discontinue features.
Change technical requirements.

We do not guarantee uninterrupted or error-free operation.

When reasonably practicable, we will attempt to communicate material changes.

37. Disclaimer of warranties

To the fullest extent permitted by law, LaGanga is provided “as is” and “as available.”

Chu Capital does not warrant that:

Every Seller is trustworthy.
Every item is authentic.
Every description is accurate.
Every Transaction will be completed.
Every shipment will arrive without delay.
Every user will comply with the law.
The Platform will be interruption-free.
A Seller will achieve any particular income or result.

These exclusions do not affect warranties, rights or responsibilities that cannot legally be excluded.

38. Limitation of liability

To the fullest extent permitted by applicable law, Chu Capital will not be liable for indirect, incidental, special, punitive or consequential damages, including loss of profits, data, opportunities, reputation or business arising from the use of LaGanga.

Where Chu Capital’s liability may validly be limited, its total liability relating to an event will not exceed the greater of:

Fees paid directly by the user to Chu Capital during the six months before the event; or
The equivalent of one hundred United States dollars, calculated using a legally permitted conversion method.

This limitation does not apply when liability cannot legally be excluded or limited, including cases of intentional wrongdoing, fraud or other mandatory exceptions.

Chu Capital is not responsible for acts or omissions of Buyers, Sellers, carriers or independent providers except where mandatory law provides otherwise.

39. Indemnification

To the extent permitted by applicable law, users agree to indemnify Chu Capital, its directors, employees, contractors and affiliates from third-party claims arising from:

A breach of these Terms.
The sale of illegal or counterfeit products.
User Content.
Violation of third-party rights.
Tax non-compliance.
A false description.
Failure to deliver.
Illegal Platform use.
Fraud attributable to the user.

Chu Capital will reasonably notify the user of a claim and may control its defense.

40. Force majeure

Chu Capital is not responsible for delays or failures caused by events beyond its reasonable control, including:

Electricity failures.
Internet failures.
Banking interruptions.
Provider outages.
Natural disasters.
Earthquakes.
Fires.
Floods.
Labor disputes.
Government actions.
Civil disturbances.
Armed conflicts.
Widespread cyberattacks.
Public-health emergencies.

This provision does not eliminate obligations that cannot legally be excluded.

41. Electronic communications

Users agree to receive account and Transaction communications through:

Email.
App notifications.
SMS.
WhatsApp.
In-Platform messages.
Other contact channels provided by the user.

Communications may include security codes, receipts, updates, claims and legal notices.

Marketing communications remain subject to applicable consent and opt-out options.

42. Privacy

Personal-data processing is governed by the LaGanga Privacy Policy.

By using the Platform, users acknowledge that Chu Capital may process information necessary to:

Create and protect accounts.
Complete Transactions.
Prevent fraud.
Provide support.
Comply with legal obligations.
Improve the Services.
Send authorized communications.

43. Changes to these Terms

Chu Capital may modify these Terms.

Material changes may be communicated through:

Publication on LaGanga.
Email.
An in-app notice.
An updated date at the beginning of the document.

Continued use after the changes become effective constitutes acceptance unless applicable law requires another form of consent.

Changes will not retroactively affect vested rights when prohibited.

44. Informal complaint resolution

Before beginning formal proceedings, the user and Chu Capital will attempt to resolve the dispute in good faith.

Users may send a complaint to hi@chuventures.com containing:

Full name.
Account email.
Order number, when applicable.
Description of the issue.
Available evidence.
Requested resolution.

Chu Capital will attempt to respond within a reasonable period.

This process does not restrict a user’s right to contact competent authorities.

45. Governing law and jurisdiction

These Terms are governed by the laws of the Bolivarian Republic of Venezuela.

Subject to non-waivable consumer rights and the jurisdiction of competent administrative or judicial authorities, any dispute not resolved amicably will be submitted to the competent courts of Caracas, Capital District.

The parties may agree in writing to submit a particular dispute to mediation or arbitration where legally valid.

46. General provisions

These Terms and incorporated policies constitute the complete agreement between the user and Chu Capital regarding LaGanga.

When a provision is invalid, the remaining provisions will continue in effect.

Failure to exercise a right does not waive that right.

Users may not assign their accounts or rights without Chu Capital’s permission.

Chu Capital may assign these Terms as part of a reorganization, financing, asset sale, merger or Platform transfer, subject to applicable law.

Headings are provided only for readability.

47. Language

These Terms may be published in Spanish and other languages.

In the event of any inconsistency, ambiguity or conflict between the Spanish version and a translation, the Spanish version will control unless applicable law requires otherwise.

48. Contact

Questions, complaints or notices regarding these Terms may be sent to:

Chu Capital, C.A.

LaGanga — Legal Department

Parque Central, Edificio El Tejar, 15th floor, Office 15M

Caracas, Capital District, Bolivarian Republic of Venezuela

Tax ID (RIF): J-508324366

Email: hi@chuventures.com

If versions differ, the Spanish text controls.